Refund Policy

Thank you for choosing The Garage Ayrshire LTD for your experience. We strive to provide an exceptional and enjoyable experience for our customers. This refund policy outlines the terms and conditions regarding refunds for bookings made through our online booking system.

Cancellation and Refund Eligibility:

1.1. Customers may be eligible for a refund if they cancel their booking in accordance with the cancellation policy specified below.

1.2. Refunds are only applicable to bookings made directly through our online booking system. For bookings made through third-party websites or agents, please refer to their respective refund policies.

1.3. Refund eligibility is subject to the terms and conditions set forth below.

Cancellation Policy:

2.1. Customers may cancel their booking up to 48 hours prior to the scheduled start time to be eligible for a refund.

2.2. Cancellation requests made within 48 hours of the booking will not be eligible for a refund.

2.3. To cancel a booking and initiate a refund request, customers must follow the cancellation process as described on our website or contact our customer support team directly.

Refund Process:

3.1. Once a customer cancels their booking and requests a refund within the eligible timeframe, the refund process will be initiated.

3.2. Refunds will be processed using the same method of payment used for the original booking unless otherwise agreed upon.

3.3. The time required to process a refund may vary depending on the payment provider or financial institution involved. We will make our best efforts to process refunds promptly.

Refund Eligibility:

4.1. Refunds will only be issued for cancellations made at least 48 hours prior to the scheduled start time of the booking.

4.2. No refunds will be provided for cancellations made within 48 hours of the booking.

4.3. In cases where a refund is approved, the full booking amount, minus any applicable fees, will be refunded.

4.4. Refunds will not be issued for no-shows, late arrivals, or unused portions of a booking.

Exceptions:

5.1. In exceptional cases such as unforeseen facility closures, equipment failures, or extreme weather conditions that prevent the experience from taking place, we reserve the right to make exceptions to the refund policy and provide appropriate compensation or rescheduling options to affected customers.

5.2. Our customer support team will review such cases on an individual basis and make a reasonable determination.

Contact Information:

If you have any questions, concerns, or require assistance regarding our refund policy or any refund-related matters, please contact our customer support team at 01563 573355.

Please note that this refund policy is specific to The Garage Ayrshire LTD and the online booking system. It may be subject to change without prior notice. The most current version of the refund policy will be published on our website, and any updates will become effective immediately.

By using our online booking system, you agree to abide by this refund policy.